TERMS & CONDITIONS – ROCK THE BOAT 2027

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1. General Terms & Conditions

The following Terms and Conditions (“Terms”) for Rock The Boat (“Cruise”), together with the terms and conditions described in the Carnival Cruise Line Ticket Contract (“Ticket Contract”), contain important contractual terms, conditions and limitations on your rights.

They constitute a legally binding contract between you and Cruising Country Pty Ltd (referred to herein as “Rock The Boat” or “RTB”), as well as Carnival Cruise Line (“CCL”), or their respective officers, directors, employees, agents and contractors (collectively referred to herein as the “Released Parties”), with respect to the Cruise.

All guests must read, agree to and accept these Terms before booking their stateroom for the Cruise and retain them for future reference.

All references to “Guest” shall have the same meaning as “Passenger” for the purposes of these Terms and shall include each person listed on a Cruise Ticket Contract.

Each Guest's reservation for Rock The Boat, use of the Ticket Contract, embarkation on the Cruise and attendance at any cruise event constitute acceptance of and agreement to these Terms and the Ticket Contract.

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2. Acceptance & Agreement to Carnival Cruise Line Ticket Contract

Carnival Cruise Line Ticket Contract:

https://www.carnival.com/about-carnival/legal-notice/ticket-contract.aspx

By making a reservation, or by accepting and/or using the Ticket Contract, each person named as a Guest, including every passenger on the same reservation, acknowledges that they have read and understood all terms, conditions and provisions of the Ticket Contract and agree to be bound by them.

In addition, making a reservation or accepting and/or using the Ticket Contract constitutes acceptance by every Guest of all additional Terms and Conditions set out herein.

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3. Lido Deck Main Stage

Rock The Boat 2027 will utilise the Lido Deck (Deck 9), transforming it into a floating, open-air concert space.

By booking, you acknowledge and accept the following:

• The Lido Deck swimming pool will be covered to provide additional seating and viewing space for guests.

• The mainstage will offer hundreds of seating opportunities, with ample standing room and dance floor space at the front of the stage.

• Dedicated viewing platforms on Deck 10 will be assigned for accessible travellers.

• Seating is not reserved. All performances throughout the voyage will be General Admission.

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4. Cancellation Policy

ALL RESERVATIONS, DEPOSITS AND PAYMENTS MADE FOR ROCK THE BOAT 2027 ARE NON-REFUNDABLE.

Due to the unique nature of this event, all cabin reservations and fares are non-refundable. Any cancellation will result in the forfeiture of all payments made prior to the cancellation notice. No exceptions will be made to this policy.

We strongly recommend purchasing travel insurance at the time of booking to protect against unforeseen circumstances that may require you to cancel your cruise.

In the event that you must cancel your holiday, Choose Your Cruise must be notified in writing. The date on which we receive this written notification will be considered the official cancellation date.

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4.1 No-Shows & Missed Departures

No refunds will be provided for missed boarding, unused tickets or cancellations after the cruise has commenced or concluded.

If a flight delay or other issue prevents you from boarding by the scheduled departure, you will be considered a no-show and no refund or credit will be provided.

Any decision not to travel due to travel advisories or personal concerns will be treated as a cancellation. No refunds or credits will be provided for unused features or early departure.

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5. Payment Terms & Late Payments

All bookings must be paid in accordance with the payment schedule outlined on the booking invoice.

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5.1 Overdue Payments

If a payment remains outstanding for more than seven (7) days past its due date, the booking may be subject to cancellation.

Guests will be notified via email regarding overdue payments and the potential risk of cancellation.

If payment is not received within thirty (30) days of the original due date, the booking will be automatically cancelled without further notice.

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5.2 Credit Card Payments

For bookings paid by credit card, payments will be automatically processed on the dates specified in the payment schedule.

In the event of a failed transaction, guests will have three (3) business days to rectify the payment. Failure to do so may place the booking at risk of cancellation.

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5.3 Electronic Funds Transfer (EFT) & Bank Transfer

For bookings paid via EFT or bank transfer, payment must be received within three (3) days of the booking date.

If no payment is received within this timeframe, the booking will be automatically cancelled.

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6. Booking Changes, Name Changes & Transfers

6.1 Spelling Corrections

Guests may request the correction of a spelling error in their booking details at no additional cost.

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6.2 Name Changes

Any name change requested on a booking will incur a fee, regardless of whether the original Lead Guest remains on the booking.

Name Change Fee: $250.00 per person, per name change.

Name changes must be requested and completed no later than sixty (60) days prior to sailing.

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6.3 Booking Transfers

Where all guests on a booking are replaced, the change will be classified as a booking transfer rather than a name change.

Name change fees apply to booking transfers and to each guest being replaced. A new booking number will be issued to reflect the transfer.

Financial responsibility for the booking will remain with the original Lead Guest (the first guest listed on the booking) or the primary contact recorded on the booking.

Where a booking is transferred to new guest(s), all payments already made will remain attached to the booking and will not be refunded by Choose Your Cruise.

Any reimbursement or payment arrangements between outgoing and incoming guests must be managed privately between those parties.

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6.4 Fees & Payment Requirements

• Name changes: $250.00 per person, per change.

• All applicable fees must be paid in full at the time the change is requested.

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6.5 Requesting Booking Changes

Only the Lead Guest may request changes to a booking.

All change requests must be submitted in writing no later than sixty (60) days prior to sailing.

Where a booking has been made through a travel agent, the travel agent may submit change requests to Choose Your Cruise on behalf of the Lead Guest.

Where all guests on a booking are replaced, the incoming Lead Guest must accept the applicable Terms and Conditions and Cruise Ticket Contract before the booking transfer can be processed.

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6.6 Additional Conditions

All booking changes and transfers are subject to availability.

Any fare difference, price increase, supplier charge, tax increase or additional cost arising from a booking change or transfer will be the responsibility of the Lead Guest and must be paid in full at the time the change is requested.

Choose Your Cruise reserves the right to refuse any booking change or transfer that does not comply with these Terms and Conditions, the Cruise Ticket Contract or the requirements of the relevant cruise line or supplier.

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7. Force Majeure

Neither party will be liable for any failure or delay in performing an obligation under this Agreement that is due to circumstances beyond its reasonable control.

Such circumstances include, but are not limited to:

• Acts of God and natural catastrophes.

• Accidents, fire or explosions.

• Riots, civil commotion, war or terrorist acts.

• Epidemics, pandemics, quarantine restrictions, outbreaks of infectious disease or other public health crises.

• Breakdown of communication facilities.

• Government acts or omissions.

• Changes in laws or regulations.

• National strikes or industrial disruption.

For the avoidance of doubt, Force Majeure shall not include:

• Financial distress or the inability of either party to make a profit or avoid financial loss.

• Changes in market prices or conditions.

• A party's financial inability to perform its contractual obligations.

If a Force Majeure event applies, guests will be bound by the relevant suppliers' Terms and Conditions.

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8. Limitation of Liability

Subject to Australian law, as Choose Your Cruise is acting as an agent, we have no liability in respect of the supply of any element of your booking, including liability for illness, personal injury, death, loss of any kind, delay or inconvenience caused directly or indirectly by any provider of travel services or products or other third parties, unless caused by our negligence.

Any claim for damages relating to injury, illness, loss or death must be brought against the relevant supplier of the travel services or products.

Choose Your Cruise is not liable for Force Majeure or any other event beyond our control or which is not preventable by us.

Please note: Cancellation policies are subject to change at any time by the cruise line without prior notice.

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9. Holiday Inclusions, Exclusions & Gratuities

9.1 What's Included in the Holiday Price

• Cruise accommodation aboard Carnival Splendor.

• All meals, entertainment and gratuities onboard.

• All Rock The Boat headline shows and performances.

• Port fees and government taxes.

All prices are quoted per adult in Australian Dollars (AUD) and are based on twin-share accommodation.

Single travellers must pay 150% of the full twin-share price.

Prices are subject to change with or without notice.

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9.2 What's Not Included in the Holiday Price

• Airfares.

• Passports and associated fees.

• Travel insurance and other forms of insurance.

• Laundry and telephone calls.

• Beverages.

• Personal purchases and expenses.

• Optional shore excursions.

• Any additional expenses incurred if a guest leaves the cruise voluntarily, due to illness or as a result of official government action, including the cost of returning home.

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10. Artist Line-Up & Entertainment Program

Rock The Boat has entered into agreements with each performing artist to be present onboard the Cruise and to perform in accordance with the terms specified in their respective agreements.

However, neither Choose Your Cruise nor Carnival Cruise Line shall be liable or responsible for the failure of any artist or musician to appear onboard or perform under their agreement.

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10.1 Artist Performance Frequency

While many headline artists will perform more than once, some headline artists may perform only one show during the voyage.

No refunds, credits or other compensation will be offered on the basis that an artist performs only once.

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10.2 Artist Cancellations & Program Changes

In the event that a contracted artist is unable to perform during the Cruise, Rock The Boat / Choose Your Cruise may, at its sole discretion:

• Engage a replacement artist or artists.

• Change, postpone or terminate any part of the Cruise or entertainment program.

• Make changes to the itinerary.

In such circumstances, Rock The Boat / Choose Your Cruise shall have no liability to any guest for any loss, damage, cost or expense arising from such changes.

The advertised artist line-up is correct at the time of publication and is subject to change.

In the event that any band or performer cancels or cannot fulfil their performance obligations for any reason, no refunds will be provided.

Bookings are for the overall Rock The Boat cruise experience, not for any individual artist or performance.

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11. Host Ship – Carnival Splendor

The advertised event vessel for Rock The Boat 2027 is Carnival Splendor, owned and operated by Carnival Cruise Line.

The host ship is correct at the time of announcement and is subject to change.

In the unlikely event that the advertised host ship is replaced with an alternative vessel, all travel agents and booked passengers will be notified.

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12. Cruise Itinerary & Departure Port

The Rock The Boat 2027 itinerary includes one scheduled port of call in Noumea, New Caledonia.

The Cruise is scheduled to depart from the International Passenger Terminal at Circular Quay, Sydney.

The itinerary and departure port are correct at the time of launch and are subject to change.

Embarkation and disembarkation ports may also be subject to change.

In the unlikely event of an itinerary or port change, all guests and travel agents will be notified.

No refunds, credits or reimbursements will be offered for such changes.

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13. Booking Contract & Supplier Responsibilities

After we have received your deposit or full payment (if applicable) and issued a confirmation invoice, a contract will exist between you and each relevant supplier, effective from the date printed on your invoice.

The Terms and Conditions of each supplier included in your booking will apply.

Once the contract is established, the supplier is responsible for providing the travel arrangements you have booked.

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14. Dietary Requirements & Dining Requests

All special meal and dietary requirements are accepted on a request basis only.

We cannot guarantee that special meal requests will be fulfilled and do not assume responsibility or liability where a passenger's special meal requirements cannot be accommodated.

Requests for preferred dining times in the main dining room are also subject to availability and cannot be guaranteed.

Please submit dietary and dining requests through your associated travel agent.

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15. Travel Insurance

It is strongly recommended that all guests purchase travel insurance for their holiday.

Guests should speak with their travel agent at the time of booking regarding suitable travel insurance options, including comprehensive cover for COVID-19-related circumstances.

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16. Carnival Cruise Line Smoking Policy

Carnival Cruise Line is committed to the safety of all guests and crew.

Smoking presents a fire and safety hazard onboard a cruise ship and is therefore strictly limited to designated exterior deck areas that can be monitored.

All guests are expected to comply with the following requirements.

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16.1 Non-Smoking Accommodation

All staterooms and suite accommodation, including private balconies, are strictly NON-SMOKING.

This policy applies to all forms of smoking, including but not limited to:

• Cigarettes.

• Cigars and pipes.

• Vaporisers and electronic cigarettes.

• Marijuana.

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16.2 Marijuana & Controlled Substances

Carnival recognises that some Australian states and territories may permit medicinal marijuana under certain circumstances.

However, Carnival Cruise Line's policy strictly prohibits the possession and use of recreational or medicinal marijuana and other illegal controlled substances.

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16.3 Smoking Policy Violations

Any violation of Carnival's smoking policy will result in a $500 charge per violation, applied to the guest's Sail & Sign® account.

Violations may also result in the disembarkation of all guests occupying the affected stateroom.

Guests disembarked for violating this policy will be responsible for all financial charges and expenses associated with returning home.

No refund of unused cruise fares will be provided.

Guests may also be prohibited from sailing with Carnival Cruise Line in the future.

Carnival's smoking policy forms part of its Cruise Ticket Contract.

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17. Pregnancy Policy

Guests acknowledge that, in addition to the limitations in medical care described in Clause 21 of Carnival's Cruise Ticket Contract, prenatal and early infant care may require specialised diagnostic facilities or treatment that are not available onboard the ship or ashore at ports of call.

Accordingly, any guest who has entered, or will at any time during the Cruise enter, the 24th week of pregnancy must not book or board the ship.

Due to the limitations of medical care onboard and at various ports of call, guests who have entered their 24th week of pregnancy at any time during the voyage will not be permitted to sail.

Any pregnant guest who attempts to board the vessel having entered their 24th week of pregnancy, or who will enter their 24th week during the voyage, risks denial of boarding or disembarkation without compensation or refund.

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18. Minimum Age Requirements

The minimum age to sail unaccompanied on Carnival Cruise Line voyages departing from Australia and New Zealand is eighteen (18) years.

Carnival Cruise Line reserves the right, on rare occasions, to increase the minimum age for unaccompanied travel where local laws require or permit such a modification.

Additional restrictions and conditions may apply, including compliance with alcohol policies and proof of marriage for underage couples.

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19. Infant & Child Policies

19.1 Minimum Infant Age

Infants travelling on a cruise must be at least six (6) months old on the first day of the Cruise or Cruise Tour.

For cruises involving three (3) or more consecutive days at sea, infants must be at least twelve (12) months old on the first day of the voyage.

Guests travelling with infants who do not meet these minimum age requirements will be denied boarding.

No refunds or other compensation will be provided to guests denied boarding due to an underage infant, including accompanying passengers.

Carnival Cruise Line reserves the right to request proof of age.

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19.2 Alcohol & Casino Age Restrictions

Carnival Cruise Line's minimum age requirements for alcohol consumption and gambling are as follows:

• Guests must be at least 18 years of age to be served alcohol onboard.

• Valid identification displaying the guest's date of birth is required.

• Guests must be at least 18 years of age to participate in table games or use slot machines.

• Guests under 18 years of age are not permitted in the casino.

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19.3 Children's Activities & Dining

Carnival Cruise Line offers a variety of activities for children, with daily programs divided into age groups.

Children accompanied by a parent or guardian are welcome in most, but not all, specialty restaurants during serving hours.

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19.4 Babysitting Services

Group babysitting services are available in designated children's play areas.

An hourly fee applies to these services.

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19.5 Swimming Pool Restrictions

Due to public health regulations, infants and children wearing nappies, swim nappies or pull-ups, or who are not fully toilet trained, are not permitted in swimming pools, whirlpools or H2O zones.

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20. Governing Law & Booking Authority

These booking conditions are governed by the laws in force in South Australia, Australia.

These Terms and Conditions apply to the person making the booking and all other persons on whose behalf the booking is made.

The person making the booking must:

• Be at least eighteen (18) years of age.

• Be authorised to make the booking on behalf of all members of the travelling party.

• Provide a copy of these booking conditions to all other members of the travelling party.

Nothing in these Terms and Conditions shall be interpreted as excluding, restricting or modifying rights provided to consumers under applicable Australian consumer protection legislation.

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21. Event Ownership & Intellectual Property

Rock The Boat is a brand name of Cruising Country Pty Ltd and is operated for Cruising Country Pty Ltd.

Rock The Boat is the intellectual property of:

Cruising Country Pty Ltd
ABN: 32 159 918 323

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22. Additional Information & Disclaimer

All ship details, facts, policies, images and descriptions are provided for general information purposes only and are subject to change without notice.

Images, descriptions and advertised facilities may be amended at any time.

Actual ship details, designs, facilities and configurations may vary from those advertised.

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